The Latest in Cloud-Based Telephony Solutions
Reduce Costs and Increase Collaboration with Cloud-Based Telephony Systems
Telephony solutions have changed dramatically over the years. Today, legacy technology like analog telephone lines is on the decline and expected to become obsolete in the next 30 years. Why? It boils down to Voice Over Internet Protocol (VoIP) and cloud-based phone services.
Cloud-based phone systems use VoIP technology. Instead of phone lines, all you need is a high-speed internet connection. Like cloud computing, there are many benefits, including less infrastructure, lower costs, and remote management.
Let’s explore the benefits of cloud-based telephones and see if it’s right for your business in New York City, NY.
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Cloud-based telephony is more cost-effective than traditional telephone systems. This is because these phone systems rely on the internet and do not require expensive on-site PBX equipment connected to a public switched telephone network, which means there’s no expensive hardware to purchase and maintain. Additionally, hosted phone systems do not charge for long-distance calls.
Traditional phone lines charge for features like voicemail transcription, auto attendants, and call queues. Cloud services may include virtual receptionists and customer relationship management app integration, enabling smaller companies to overcome some of the challenges they face with fewer team members.
Additional features include natural language processing and machine learning that analyzes conversations and provides customer analytics and sentiment.
Benefits Remote Workers
Hosted phone solutions enable employees to stay in contact. As businesses continue to expand globally, communication solutions for remote employees and clients become increasingly vital. With a cloud-based system, your communications become geographically independent and your staff more productive. Cloud telephony gives staff the flexibility to work from anywhere on any device.
Instead of traditional desk phones, users utilize softphones—the software installed on mobile devices and computers. Some companies also manufacture IP phones that look like desk phones for those who are used to the desktop phone model.
Maintain Business Continuity
When used as part of a unified communications system, a cloud telephony solution maintains business continuity and makes it easier to communicate. Businesses can monitor and manage outbound and inbound calls and overseas communication from a mobile device or PC. These systems also manage chat, SMS messaging, and faxing.
You can also count on reliability. A hosted cloud service relies on remote data centers and redundancy, which means if a data center goes down, another one takes its place and picks up the service.
An example is Microsoft 365 Business Voice—a cloud-based VoIP telephony solution that integrates into Office 365. It offers enterprise-grade phone systems with reliable and secure calling from Microsoft’s cloud. Employees stay connected with one phone number that translates across mobile devices, computers, and desk phones. Features include AI with voicemail transcription and chat translation. Businesses save money by reducing the cost of maintaining a PBX or Private Branch Exchange.
The one area that requires consideration is the need for a reliable and robust internet connection. Any Wi-Fi dead spots can result in latency and choppy audio.
At Alliance Telecommunications, we provide a single source for engineering, installing, and maintaining complex communications, audio-visual, cabling, and security. To learn more about unified communications and telephony solutions or to schedule a complimentary consultation, contact Alliance Telecommunications today.